HELP & CONTACT

SecureServe Support

Getting started

Use the installation guide for your platform, then follow the 5-minute start. The first run creates an administrator password file. Change that password immediately after signing in.

Early-access warning

Version 0.1.1 has an Apple-notarized macOS package and verified Linux archives, but remains Early Access software. Use it first in a controlled environment. Do not expose it directly to the public internet until you install a trusted TLS certificate, restrict network access, maintain tested backups, and complete an independent security review.

Admin controls

Administrators can change upload limits, manage access policies, and control which links remain active.

Pro subscriptions

SecureServe Pro is US$19.90 per month and renews automatically until canceled. To cancel, request access to the Stripe billing portal or contact support using the email below. Cancellation stops future renewals and Pro remains available through the paid billing period.

Billing and refunds

If you believe you were charged incorrectly, contact support within 14 days of the charge. Approved refunds are returned to the original payment method. Processing time is determined by the payment provider and your bank.

Feedback and bug reports

Use the feedback page to report a reproducible bug, suggest a feature, or send general product feedback. It includes a report template and instructions for removing sensitive information.

Email support

Contact lihulin2002@hotmail.com for product help. Include a short description of the issue and the plan you are using. Never send passwords, license keys, payment details, private keys, or unredacted logs.